Contact Us
Questions about how sweepstakes casinos work, how we rate them, or something you spotted on bigblackmanproject.com that needs a second look? This page explains what we can help with and what to expect when you get in touch.
What We Can Help With
Best Sweeps Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US market. We're happy to hear from readers on topics such as:
- Corrections to an offer, editorial rating, or piece of information you believe is out of date
- Questions about how the sweepstakes model works, including Gold Coins, Sweepstakes Coins, and redemption
- Feedback on a review or comparison, including new sweepstakes casinos you think we should look at
- General questions about how we research and rank the platforms listed on this site
- Reports of broken links, outdated promotions, or technical issues on the site itself
What We Can't Help With
Because Best Sweeps Casinos is a review and comparison site, not a casino operator, there are some things outside our control. We cannot:
- Access, manage, or make changes to your account on any sweepstakes casino site
- Process redemptions, deposits, refunds, or prize payouts
- Verify your identity on behalf of an operator or speed up their verification process
- Give legal, tax, or financial advice about your specific situation
For account-specific issues — a stuck redemption, a login problem, a question about your Sweepstakes Coins balance — the fastest route is always the operator's own customer support team, which you'll usually find inside your account or on the operator's official site. If your question concerns eligibility or state-level restrictions, most operators publish their own terms and eligible-state lists, which are worth checking directly.
Before You Write In: Common Questions We Get
A lot of the messages we receive fall into a handful of categories. It might save you time to check whether one of these covers what you're asking:
Is a specific sweepstakes casino available in my state?
Availability varies by state and changes over time. Operators decide for themselves which states they serve, and some states have restricted or prohibited sweepstakes casinos outright. We list eligibility notes where we have them, but the operator's own terms are the definitive source, since these lists can update without much notice.
Do I have to buy coins to play or redeem prizes?
No. Legitimate sweepstakes casinos are built around a "no purchase necessary" model, meaning there's generally a free way to participate — often through daily free Sweepstakes Coins or an alternative method of entry. Buying coin packages is optional, not a requirement to play or to redeem.
Why isn't a casino I use listed on your site?
We currently cover a specific set of platforms, ranked and reviewed based on our own research. If you think we're missing a notable new sweepstakes casino, let us know — we periodically review our list, though we can't guarantee every suggestion gets added.
How do your ratings work?
Our editorial ratings reflect factors like the welcome offer's material terms, the breadth of the game library, and the clarity of redemption rules. Ratings are not customer-review scores, and no operator can pay to improve its position. If you'd like more detail on our approach, see our About Us page.
Responsible Play Comes First
If your message relates to concerns about your own play, or someone else's, please know that help exists outside of any single operator's platform. Our Responsible Gambling page has resources and pointers on managing play in a healthy way, and it's worth reading regardless of which sweepstakes casino you use.
Site Policies and Fine Print
Questions about how we operate, our commercial relationships, or the terms that govern use of this site are best answered by our Terms and Conditions page. As with all comparison sites, Best Sweeps Casinos may earn a commission when readers sign up through links on this site — this doesn't influence how we rank or rate the operators we cover.
A Note on Response Times and Scope
We read every message that comes in, though we can't promise a reply to every one, and we're not able to offer real-time support. If your matter is time-sensitive — a redemption deadline, a verification issue, a question about a live promotion — contacting the operator directly will almost always get you a faster answer, since they have access to your account and current terms in a way we don't.
Sweepstakes casino laws and operator policies change fairly often, so if something you read on bigblackmanproject.com seems out of step with what you're seeing on an operator's own site, the operator's current terms take precedence. We'd still like to know about the discrepancy so we can update our coverage.